Order and track all of your in-office supplies in one portal.

We do require all test kits to be ordered through Rupa in order to make sure we can connect your results to your account. If you have kits in stock already that you’d like to use, message our team and we can see if we can do it! It varies on a lab by lab basis. 🙏

We’re so glad you asked! Check out this Getting Set Up with Phlebotomy Resource for everything you need to draw in your clinic, including specific lab instructions, tips on shipping samples, and more! If you still have questions, don’t hesitate to reach out. 🤩

When you’re ready to use a kit on a patient or ship a sample back to the lab, you must activate your kit by placing the order on Rupa — follow these steps:
   - Start an Order.
   - Select the test you are using.
   - Choose “In-Office Kit” Delivery Method once it’s in the cart, and checkout
In most cases, a pre-filled digital requisition will be available to download & print.

We currently offer in-office kits & supplies for Access Medical Labs, Dutch, Diagnostic Solutions, US Biotek, Alletess and Boston Heart, but we’re eager to add more! Let us know which you’d like to see next, here.

Oh no… we risk never receiving your results! We’ll do our best to match them in this case, but we can’t guarantee results will be tied to your account. If this happens, don’t worry! Just message our team and we’ll get the order set up for you.

Orders placed using Physician Services require a signing physician to review & approve the order, which means we can’t generate a Requisition instantly for you. When using kits in the office, we want to get you your requisition instantly!

Nope! There is no cost to ordering any supplies on Rupa. 🥳

When placing an order for a patient on Rupa, you can use either practitioner-pay or patient pay. Please note — if using patient-pay, the patient must pay for the order during the appointment (usually via their phone) in order to release the requisition.

You can drop off samples at any approved carrier using the provided shipping materials from the lab included inside the kit! We recommend dropping off samples Monday-Thursday, so samples don’t sit over the weekend. If you have an approved carrier account already, you can coordinate pick ups as well. Check out which labs are using which carriers, here!