Lab Portal Updates ⚡️

We’re constantly improving Rupa.
Here are our latest updates.

Order Genova With Medicare
October 1, 2020

We know how important it is for you to get the best pricing for your patients on lab testing.

For some time now, we’ve been able to offer insurance pricing for Genova testing. However, until now, we haven’t been able to process Medicare orders. We know how much of a pain it was to use a separate system for your Medicare patients, and we wanted to do something about that.

We’re excited to announce Medicare/Tricare for Genova testing is officially available on Rupa!
Starting today, for any Genova tests that are covered by Medicare or Tricare, your patients will pay $0 for the test and $0 in Rupa fees. 🙂

Here’s how it works:


Highlights:

  1. Patients with Medicare (as a primary or secondary insurance) will pay $0 for any Medicare-covered Genova tests (note: this is not all of their tests).
  2. Their insurance information will be auto-filled on the requisition form. We get your patient’s insurance info from them up-front when we get their consent and shipping information.
  3. You might be wondering how we make money on this. Well, we don’t. 🙂 This is something that we want to offer your patients because it feels like the right thing to do. We’re excited to be able to do it.


Friendly reminder: You have to be PECOS-enrolled to order through Medicare. Only these practitioners can place orders through Medicare: MD, DO, NP, PA. You won't see the Medicare option in the drop-down if you have a different credential.

Here are the tests covered by Medicare.

One caveat: Per Genova’s policies, this does not include Medicare Advantage, Medicaid, etc. Please make sure your staff and patients recognize this.

As always - we love feedback. Please let us know what you think, or if you have any questions!

More Recent Updates

Easily Access Add-on Tests
December 22, 2020

While you’ve always been able to order add-on tests with Rupa, we now make this easier than ever. When adding a test to your cart, you’ll see the add-ons available right in the ordering panel. You’ll also be able to see add-ons when you click the i (info) on each lab test in the ordering page.

Add ons
We Have a New Lab on Board, ELISA/ACT Biotechnologies
December 21, 2020

ELISA/ACT Biotechnologies is known for their lymphocyte response assay for detecting delayed hypersensitivities. We've heard from many of you how useful their testing is and are excited to have them on board Rupa! You'll see ELISA/ACT in your catalog and ordering portal when you login. Read more about ELISA/ACT here.

ELISA/ACT x Rupa
Speed up Orders by Entering a Patient’s Info on Their Behalf
December 18, 2020

When you’re placing practitioner-pay orders, you no longer have to wait for your patient to enter their shipping information and consent. You can use this box right by the order to bypass this step and speed up your patient's order.

See how it works in action:

Result ETAs Are Here for Our Top 4 Labs
December 10, 2020

As of today, you’ll be able to see the estimated date for completed results for Genova, DUTCH, Vibrant, and Great Plains Labs, to help you schedule follow-up appointments with patients ahead of time!

Results ETA

Not all of our labs currently calculate these dates, but we're working hard with them to get this for you. For these other labs, you can check our Shipping and Turnaround Times per Lab.

Release Results Directly to Your Patients
December 9, 2020

You can now send results to patients with one click directly from your Rupa portal. Your patient will receive a secure link to access their results. No more back-and-forth - it's a win-win-win! 😁

Set Custom Phlebotomy Recommendations for Your Clinic
December 8, 2020

Do you have a favorite mobile phlebotomist you want your patients to use? Want them to come to your clinic for draws? Now, you can set phlebotomy choices for your clinic that'll be sent to all your patients to be sent in their cheat sheet emails 🙌🏼

Set your custom phlebotomists here

Note: By default, we direct your patients to the lab's phlebotomy resources. Some labs have online directories, other labs will guide patients over the phone.

Text Patients Their Orders
November 10, 2020
Texting patients their orders leads to higher conversion & shortens the lab testing cycle📱

We know how important it is for you to streamline the process of lab testing. We can now send your patients their orders via text, in addition to email.

Texting orders can lead to 15% higher conversion for patients who might not have gone through with their lab order. Texted orders also get patients to move forward faster, allowing you to get results in faster, and shorten the lab testing cycle. ⚡️

How Texting Works

You’ll enter your patient’s phone number when you’re placing the order, not when you create the patient.

  • Make sure you enter a number that is text-able (ie. not a landline)

You can choose to send the order through email + text, or just email.

  • If a patient isn’t a good fit for texting, no problem! You can switch to just sending them an email.

The first text Rupa sends your patient is a quick consent message.

  • We do this to protect your patients' privacy, since the order link contains sensitive information

We only text your patient once for their original order.

  • We won’t spam your patient or send them marketing content, ever.
  • Reminder messages will only go to patients' email.
  • The shipping update, cheat sheets and check-in will still be sent via email

Patients should still email Rupa for support. We don't yet offer support over text.

Instant Requisitions
September 16, 2020

With the world opening up a little bit, patients starting to come in for in-person visits, and shipping just being somewhat unreliable right now -- we have some BIG news to share!

We’re excited to announce Instant Requisitions are now a part of the Rupa experience! Currently, you can create Instant Requisitions with two labs: US Biotek and BostonHeart.

This means you can use Rupa for kits that you hand to patients in-person! With just a few clicks, you’ll get a completed requisition that you can print out and hand to a patient immediately. And we’ll be there to do all the follow up, education, and results tracking.
(p.s. We’re going to be adding more labs very soon!)


What is an Instant Requisition?

You can now place orders through Rupa for kits that you already have at your office. We still handle payment, and create a filled-out requisition form instantaneously.

Important things to know:

  • You can use instant reqs whether the patient pays or you pay for the testing
  • You can include kits that you want Rupa to drop-ship (non Instant Requisition) in the same order!
  • Instant Requisitions work for both blood draw kits and at-home kits for these two labs
  • We can ship kits to your office to use with Instant Requisitions -  just message us in the portal
  • You’ll need to print these Instant Requisitions to hand to the patient with the kit (or ship out if it’s an in-house blood draw!)

How to create Instant Requisitions

Create Instant Requisitions - Practitioner Pay

Create Instant Requisitions - Patient Pay

If you have any questions, thoughts, or feedback, we would love to hear it! Are there other labs you want Instant Requisitions for? Let us know here!

Clinic Accounts & Staff Logins
August 26, 2020

We know many of you have requested this, and it’s here! We now allow you to link together practitioner's accounts who are practicing within one clinic. You can also create separate accounts for your staff members.

Clinic accounts and staff logins


With a Clinic Account, you will be able to:

  • Have multiple ordering practitioners in your practice
  • Manage patients & orders for your entire clinic under each practitioner’s login

With Staff Accounts, your staff members will be able to:

  • Place orders and download results on your behalf
  • Receive email notifications about results


Do you have multiple practitioners or staff members on your team? We can get you set up with this! Just email us at hello@rupahealth.com or respond to this email.

Edit an Order
July 7, 2020

Edit an order after you’ve sent it

Yes, we know a lot of you have been waiting for this! For orders that are patient-pay, you can now make updates after you’ve placed the order, before your patient has paid.

We love hearing from you!

If you have any feedback, feature requests, or ideas for how we can improve, please let us know. The best way for us to learn is directly from our users. 💛

Shoot us an email