Lab Portal Updates ⚡️

We’re constantly improving Rupa.
Here are our latest updates.

Order Genova With Medicare
October 1, 2020

We know how important it is for you to get the best pricing for your patients on lab testing.

For some time now, we’ve been able to offer insurance pricing for Genova testing. However, until now, we haven’t been able to process Medicare orders. We know how much of a pain it was to use a separate system for your Medicare patients, and we wanted to do something about that.

We’re excited to announce Medicare/Tricare for Genova testing is officially available on Rupa!
Starting today, for any Genova tests that are covered by Medicare or Tricare, your patients will pay $0 for the test and $0 in Rupa fees. 🙂

Here’s how it works:


Highlights:

  1. Patients with Medicare (as a primary or secondary insurance) will pay $0 for any Medicare-covered Genova tests (note: this is not all of their tests).
  2. Their insurance information will be auto-filled on the requisition form. We get your patient’s insurance info from them up-front when we get their consent and shipping information.
  3. You might be wondering how we make money on this. Well, we don’t. 🙂 This is something that we want to offer your patients because it feels like the right thing to do. We’re excited to be able to do it.


Friendly reminder: You have to be PECOS-enrolled to order through Medicare. Only these practitioners can place orders through Medicare: MD, DO, NP, PA. You won't see the Medicare option in the drop-down if you have a different credential.

Here are the tests covered by Medicare.

One caveat: Per Genova’s policies, this does not include Medicare Advantage, Medicaid, etc. Please make sure your staff and patients recognize this.

As always - we love feedback. Please let us know what you think, or if you have any questions!

More Recent Updates

Custom Settings Added To Rupa
July 12, 2021

We know that it’s a goal of yours to customize care for your patients. So... we wanted to help make Rupa more customized to you!

Introducing custom settings!

With custom settings, you can automatically release results to patients, create & edit custom bundles, add & manage your team members, set preferred phlebotomists, and more all in one place!

The new settings sidebar

Automatically release results to patients

If you want patients to see their test results at the same time as you, simply toggle this feature “on”. Patients will receive an e-mail with their test results as soon as they are available in Rupa.

If you want to review the patient’s results in advance, no problem! This feature is set to “off” by default.

Create & edit custom bundles

With custom bundles, you can create, save, and name any lab test bundle of your choosing from multiple lab providers for easy one-click ordering.

Now, you can access & edit bundles right in your settings, in addition to creating them when starting a new order. More choices for whichever way you prefer!


Add & manage your team members

If you’re in a practice or clinic with either multiple practitioners or staff members, you can easily manage who has access to your Rupa account. In this screen, you can:

  • Get an overview of who has access to your Rupa account
  • Invite a new team member
  • Request that Rupa update or remove a team member

Set your preferred phlebotomist

Since many of our practitioners order labs with a blood draw requirement, we want to make sure you and your patients’ phlebotomy experience is as simple and as easy as possible.

Whether you prefer to send your patients to a specific phlebotomist, a blood draw center, or have it done in your office, you can manage that all here! Based on the preferences you set, we’ll send a custom e-mail to your patients every time you order a blood draw lab that tells them where to go, the cost, and any custom instructions you want to send.


Ready to start customizing your Rupa experience? Login to Rupa and select “settings” on the left-hand side to get started!

Create Custom Lab Test Bundles for Your Patients
June 18, 2021

At Rupa, it’s our goal to align ourselves to your goals as practitioners. We know your goal is to personalize care to each individual. So, we wanted to make Rupa personalized for you.

Introducing custom bundles! Create, save, and name any lab test bundle of your choosing from multiple lab providers for easy one-click ordering.


  • Use Rupa as a gateway to 20+ specialty lab companies that you can now package together into custom bundles all yourself and access whenever you need!
  • Create a hormonal lab testing bundle, a gut health bundle, or even a sports recovery bundle. It’s up to you!

Learn more about creating Custom Bundles

Order KBMO Testing Through Your Rupa Portal
May 19, 2021

Exciting news - you can now order KBMO testing through your Rupa portal! KBMO diagnostics is a highly requested CLIA high complexity, FDA registered lab focused on food sensitivity testing.

KBMO has developed patented technology that allows for looking at food sensitivities, inflammation, and gut permeability all from one test.

Their flagship test, the FIT Test, measures sensitivities to up to 176 different foods, coloring and additives.

The Upgraded Rupa Portal
May 12, 2021

Today, we are launching the upgraded Rupa Labs Portal, including a brand new layout and structure. 🎉 We've taken all the feedback you've given us over the last year, and incorporated it into a layout and flow that should make your life even simpler and more delightful.

We now surface resources like shipping & turnaround times, FAQs, and our Support Center right from your portal.

New Portal


As always, this is just the beginning. This new design is the foundation for many other important features you've requested (improved search and order filtering, etc.) As always, I'd love to hear what you think - feedback is so appreciated.

We’re Launching Our First EHR Partnership With OptiMantra
April 8, 2021

We have a really exciting announcement to make! We’re launching our first EHR partnership with OptiMantra. For tests ordered through Rupa, your patient results will automatically come into your OptiMantra account.

How the OptiMantra × Rupa integration works:

  • You’ll place the lab orders in the Rupa portal as usual
  • The Rupa portal will update with patient statuses (sample arrived at lab, results ETA, etc)
  • All results will come in through the “Labs/Diagnostics” tab in OptiMantra automatically

Connect Your Rupa & OptiMantra Accounts

What EHR do you use? Let us know here. We’re working on adding more of these partnerships!

Brand New Patient Instructions Page
March 31, 2021

If you’ve been using Rupa, you already know we send your patients emails with key updates: ship dates, instructions, when samples arrive at the lab, and more. But now we’re super-charging your patient's instructions. 🚀


Now when you place an order for your patient, your patient will receive an email with a link to step-by-step instructions on what to do next.

This page gives your patient detailed instructions on:

  • Completing their tests (with key details & videos!)
  • Filling out requisitions
  • How to schedule their blood draw

See a “live” example of a Patient Instructions Page!

⭐️ Bonus: You will be able to access each of your patient’s custom instruction pages from the Order Events section in the Rupa portal!

Here’s to more clarity, ease, and simplicity with lab testing for your patients! 🙌

Download Requisition Forms Directly in Rupa
March 19, 2021

You’ll now be able to download requisition forms for paid orders right from the Rupa portal for these labs: Alletess, Bostonheart, Diagnostic Solutions, Spectracell, DUTCH, US Biotek, Vibrant America, iGeneX, Quicksilver, Access Med Labs, Cyrex, ELISA-Act, and Precision Point.

Note that some of our partner labs don’t offer digital requisition forms (Genova, GPL, Doctor’s Data, ZRT). If you need the req for these labs, please message our team!

Download requisitions
Use Medicare for GI-MAP (DSL) & Get Full Coverage
March 18, 2021

If you are in network with Medicare, you can now order the GI-MAP using Medicare through Rupa! The GI-MAP by Diagnostic Solutions is completely covered ($0) by Medicare (Part B). You’ll now be able to select this option from the “Insurance Option” drop-down when placing an order. (Note: right now, we’re only able to accept Medicare or Cash Pay for GI-MAP, unfortunately no other insurance options are available.)

Start Orders Directly From the Lab Test Catalog
March 17, 2021

We’ve heard from many of you that our lab test catalog is the easiest place to search, filter and select testing for your patients. Now, we’ve taken that one step further - as of today, you can start orders right in the catalog! 🚀 (Bonus Points: we also now show you shipping & turnaround times for each test right on the “more details” card!)

Start orders from the catalog
Hand In-Office Kits to Patients for 6 Labs Including DUTCH, DSL, and US Biotek
February 17, 2021

At Rupa, we started out offering drop-shipped kits for all labs. As of today, you can now use Rupa for your In-Office Kits from 6 of our labs - meaning you can hand a kit to a patient in person, and we’ll still handle the payment, instructions, and follow-ups, specimen issues, and results! 🎉

As we’ve grown, we’ve worked to support many of you who are operating partially in-person, or will eventually be fully in-person again. Our goal at Rupa is to support you whether in-person or virtual, for the long-term!

We also know that some kits are better when handed over in person -- i.e. for drawing blood samples on the spot, getting timing right with hormone panels, etc.

We now offer In-Office kits for:

  • DUTCH
  • Diagnostic Solutions
  • Alletess
  • Spectracell
  • US Biotek
  • BostonHeart

Learn more about using In-Office Kits.

We love hearing from you!

If you have any feedback, feature requests, or ideas for how we can improve, please let us know. The best way for us to learn is directly from our users. 💛

Shoot us an email