Lab Portal Updates ⚡️

We’re constantly improving Rupa. Here are our latest updates.

We’re Making Test Re-Ordering a Whole Lot Simpler
August 25, 2021

We’ve heard from many of you that you like to place the same lab test orders again and again. This makes total sense to us, too - for example, checking in on a patient’s gut health requires an initial test followed by another test after a certain time period.

To help make repeat orders as simple as possible, we first launched custom bundles - allowing you to create, save, and name any lab test bundle of your choosing from multiple lab providers for easy one-click ordering.

But, now, we’re making ordering the same tests over and over again even more convenient!

Order a test again

This feature is perfect for those who want to order the same tests for a patient, but haven't scheduled them in advance.

Simply go into your dashboard, click the “order again” dropdown and select “order now”

You’ll then be brought to the checkout page, where your patient’s information and tests will already be loaded and you can checkout as normal. As easy as pie.

Scheduling a future order

Do you have a specific date in mind for when you need to re-run a test? If so, this feature is for you.

Simply go into your dashboard, click the “order again” dropdown and select “schedule order”. You’ll be brought to this calendar where you can schedule the order for a future date.

After you schedule the order, it will appear in your dashboard as a reminder. You can edit or re-schedule from there if something changes!

If you’ve elected to pay for the order, then the card on file will be charged on the date the order is scheduled for. Your patient will receive notification that the test has been ordered, as usual.

If you’ve designated your patient as the payer, then your patient will receive an e-mail as usual asking for payment.

More Recent Updates

Download Requisition Forms Directly in Rupa
March 19, 2021

You’ll now be able to download requisition forms for paid orders right from the Rupa portal for these labs: Alletess, Bostonheart, Diagnostic Solutions, Spectracell, DUTCH, US Biotek, Vibrant America, iGeneX, Quicksilver, Access Med Labs, Cyrex, ELISA-Act, and Precision Point.

Note that some of our partner labs don’t offer digital requisition forms (Genova, GPL, Doctor’s Data, ZRT). If you need the req for these labs, please message our team!

Download requisitions
Use Medicare for GI-MAP (DSL) & Get Full Coverage
March 18, 2021

If you are in network with Medicare, you can now order the GI-MAP using Medicare through Rupa! The GI-MAP by Diagnostic Solutions is completely covered ($0) by Medicare (Part B). You’ll now be able to select this option from the “Insurance Option” drop-down when placing an order. (Note: right now, we’re only able to accept Medicare or Cash Pay for GI-MAP, unfortunately no other insurance options are available.)

Start Orders Directly From the Lab Test Catalog
March 17, 2021

We’ve heard from many of you that our lab test catalog is the easiest place to search, filter and select testing for your patients. Now, we’ve taken that one step further - as of today, you can start orders right in the catalog! 🚀 (Bonus Points: we also now show you shipping & turnaround times for each test right on the “more details” card!)

Start orders from the catalog
Hand In-Office Kits to Patients for 6 Labs Including DUTCH, DSL, and US Biotek
February 17, 2021

At Rupa, we started out offering drop-shipped kits for all labs. As of today, you can now use Rupa for your In-Office Kits from 6 of our labs - meaning you can hand a kit to a patient in person, and we’ll still handle the payment, instructions, and follow-ups, specimen issues, and results! 🎉

As we’ve grown, we’ve worked to support many of you who are operating partially in-person, or will eventually be fully in-person again. Our goal at Rupa is to support you whether in-person or virtual, for the long-term!

We also know that some kits are better when handed over in person -- i.e. for drawing blood samples on the spot, getting timing right with hormone panels, etc.

We now offer In-Office kits for:

  • DUTCH
  • Diagnostic Solutions
  • Alletess
  • Spectracell
  • US Biotek
  • BostonHeart

Learn more about using In-Office Kits.

We Now Let Patients Know When Their Samples Have Arrived at the Lab
February 16, 2021

This has been a long desired feature to minimize the questions you’re getting from your patients! Many patients reach out to check on the status of their tests. Now, patients will get an email from Rupa when samples arrive at the lab. This email will also share the estimated turnaround time. Scheduling a follow-up is now one less item on your plate!

Note: we are only able to share sample information for labs that have this information available - some of our partner labs don’t, unfortunately! :(

Patients Can Now Pause Orders Until They’re Ready to Move Forward
February 15, 2021

Patients sometimes have to hold off on completing a test - because of test preparation, timing, financial reasons, etc. They can now pause an order, and get automatically reminded by Rupa when it’s time to complete the test. If your patient decides to pause their order, we will let you know in the patient’s Order Events in your dashboard.

Add ons
The Rupa ICD-10 Code Directory Is Here!
January 28, 2021

You can now search and add ICD-10 Diagnosis Codes to every patient order in seconds. This will help your patients create Superbills they can submit to their insurance for reimbursement. It’ll now also be easier to place Genova orders with insurance - with ICD codes right in the ordering portal to select!

Add ons
Precision Point (Formerly Dunwoody Labs) Is Now Available on Rupa!
January 27, 2021

We know this has been a practitioner favorite and highly requested lab for a while. We’re so excited to now be partnering with Precision Point to bring you their suite of lab testing. Precision Point is known for Allergy, Sensitivity, and Intestinal Permeability testing. Learn about Precision Point's areas of expertise here.

Easily Access Add-on Tests
December 22, 2020

While you’ve always been able to order add-on tests with Rupa, we now make this easier than ever. When adding a test to your cart, you’ll see the add-ons available right in the ordering panel. You’ll also be able to see add-ons when you click the i (info) on each lab test in the ordering page.

Add ons
We Have a New Lab on Board, ELISA/ACT Biotechnologies
December 21, 2020

ELISA/ACT Biotechnologies is known for their lymphocyte response assay for detecting delayed hypersensitivities. We've heard from many of you how useful their testing is and are excited to have them on board Rupa! You'll see ELISA/ACT in your catalog and ordering portal when you login. Read more about ELISA/ACT here.

ELISA/ACT x Rupa

We love hearing from you!

If you have any feedback, feature requests, or ideas for how we can improve, please let us know. The best way for us to learn is directly from our users. 💛

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