Rupa Health — For Patients

Think of us as an extension of your doctor’s team.

Your doctor submits your lab test order with us, and we support them with everything end-to-end, until your results are ready for review.

The Rupa team sends Sarah gentle reminders to pay her invoice, so the labs can be sent off.

We'll send you a welcome email and an invoice. You can pay for your tests using an HSA or FSA card.

Note: If your doctor paid for the order, you'll receive a form for your address and shipping details.

Depending on where you live and which lab company your doctor ordered from, your kits will arrive in about 2-4 business days.

While your kits are in the mail, we'll send you information via email on how to prepare.
These cheat sheets include key details like:

We send you sample requisition forms with step-by-step instructions.

Your doctor will reach out to schedule a follow-up to review results together.

We're your hotline for any payment or logistics- related questions, such as:

For more clinical questions, you can reach out to the lab company directly. See how to do this here.

Send us an Email

Our customer service hours are 9am-5pm PST. We respond to all inquiries within 1 business day.