How it Works

When your doctor places the order

You'll get an email from us.

Within 24 hours of payment

We notify you that your order has been shipped.

2 days after the kits ship

We send you testing instructions.

2 weeks into the process

We check in with you to see how it's going.

When results are in

We'll notify your doctor and send them the results.

When your doctor places the order

You'll get an email from us.

You have the option to pay using Credit, Debit, HSA, FSA, or a 3-Month Payment Plan.

Patient's Payment Page

Within 24 hours of payment

We notify you that your order has been shipped.

Depending on where you live and which lab company your doctor ordered from, your kits will arrive in about 2-4 business days.

See shipping times per lab

2 days after the kits ship

We send you cheat sheets and instructions.

While your kits are in the mail, we'll send you information via email on how to prepare. These cheat sheets include key details like timing, restrictions on food and supplements, and how to collect your sample.

See a "live" example of our Patient Order Instructions

Patient Order Instructions Page

Cheat Sheet

See Full Cheat Sheet

Phlebotomy

We send you resources to help you understand your phlebotomy options.

✉️

We send you customized phlebotomy options near your location via e-mail.

📇

Your practitioner can also set their own preferred phlebotomist and have us send you there.

📦

You'll receive a kit that you need to bring to the blood draw.

💵

There’s usually an additional cost that is paid directly to the phlebotomist.

Sample Requisitions

We help you fill out your requisitions.

We send you sample requisition forms with step-by-step instructions.

See all our sample requisition forms

2 weeks into the process

We check in to see how your sample collection is going.

We make sure you were able to submit your sample, or see if there’s any questions we can still answer.

Check in Form

When results are in

We'll notify your doctor.

Your doctor will reach out to schedule a follow-up to review results together.
We don't send results directly to you.

Email to Your Doctor

If you have questions along the way, we guide you to the right resources.

You can access our resource library or reach out to us at support@rupahealth.com.

For clinical questions, we recommend you contact the lab directly.

Visit Patient Support Center

Patient Help Center

Rupa Health — For Patients

Think of us as an extension of your doctor’s team.

We bring together ordering, support and payment for many specialty lab companies all under one roof:

How it Works

When your doctor places the order

You'll get an email from us.

Within 24 hours of payment

We notify you that your order has been shipped.

2 days after the kits ship

We send you cheat sheets and instructions.

Phlebotomy

We send you resources to help you understand your phlebotomy options.

Sample Requisitions

We help you fill out your requisitions.

2 weeks into the process

We check in to see how your sample collection is going.

When results are in

We'll notify your doctor.

If you have questions along the way, we guide you to the right resources.

Have any questions?