Last revised: September 4, 2019
Information You Provide to Us:
We collect information you provide to us, for example when you create or modify your account, register to use our Site, purchase products or services from us, request information from us, contact customer support, or otherwise communicate with us. This information may include
--Payment information (credit card or debit card number, expiration date and credit card security code – solely for payment purposes)
--Date of birth
--Username and password
Please note if you sign up to use our service you will also be asked to submit demographic and other information relevant to diagnosis and treatment, such as hair loss, lifestyle and general medical history (e.g. conditions, allergies etc.), as well as old lab and test results, if you choose to submit them. You will be able to send confidential messages and communicate with a doctor regarding your diagnosis and treatment. Rupa Health will keep these messages private and confidential.
Information Collected Automatically:
No Information from Individuals Under the Age of 18
If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under 18, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18, please Contact Us or call us at 770-331-1115.
To Provide Products, Services, and Information.
We collect information from you and use the information to:
--provide products and services that you order using the Site
--register and service your online account
--provide information that you request from us
--contact you about your appointments and other orders
--process credit card and debit card transactions
--ship products to you
--send you promotional materials or advertisements about our products and services, as well as new features and offerings
--administer surveys, sweepstakes, promotions and contests
--provide interest-based targeted advertising to you; and
--any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
Sharing with Healthcare Providers. We share your personal information with the doctor and relevant medical staff in connection with your diagnosis and treatment.
Vendors and Services Providers. We may provide information to third party vendors and service providers that help us operate and manage our Site, process orders, and fulfill and deliver products and services that you purchase from us. These vendors and service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
Your Consent. In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of Rupa Health when we have your consent to do so.
You can access and update certain information we have relating to your online account by signing into your account and going to the Account section of our Site. If you have questions about personal information we have about you or need to update your information, you can Contact Us or call us at (770) 331-1115.
Under California’s "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2017 will receive information regarding 2016 sharing activities).To obtain this information, please send an email message to firstname.lastname@example.org with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.
This Site is intended for use only by residents of the U.S. If you are a citizen of the European Economic Area (EEA) or other jurisdiction outside of the U.S., please note that in order to provide our Site, products and services to you, we may send and store your personal information (also commonly referred to as personal data) outside of the EEA, including to the United States. Accordingly, your personal information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. We are committed to protecting the privacy and confidentiality of personal information when it is transferred. Where such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as within the EEA to the extent feasible under applicable law. By using and accessing our Site, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.
1550 Bryant St Suite 750
San Francisco, CA 94103