How Pricing & Payment Works

No setup fee. No subscription.

Your patients get practitioner wholesale prices plus a 7% service fee that includes all of our patient and administrative support.

We offer three payment options to support your unique billing workflow.

How does payment work?

Tests are always paid before kits are shipped out. We’ve found this helps with patient compliance. 😁

Patient Pays Rupa Directly

Most practitioners choose to use this option, and it’s the default when placing an order.
You Place the Order in Rupa’s Portal
Your Patient Receives an Invoice From Rupa & Pays
Kits Are Drop-Shipped From Our Partner Labs to Your Patient

Payment Methods

Patients have the option to pay using:
Credit
Debit
HSA
FSA
3-Month Payment Plan

Clinic Pays Upfront & Charges Patient Separately

Practitioners typically choose this option if they charge the patient for the test + interpretation fee together.
You Place the Order in Rupa’s Portal & Pay Up-Front
Kits Are Drop-Shipped From Our Partner Labs to Your Patient
You Charge your Patient
Separately

It's as easy as checking a box.

Enter your credit card or bank information once and we'll keep it on file.

Patient Pays Rupa Directly for Testing + Your Clinic’s Line Item

Add your clinic’s custom fee to your order, such as a lab interpretation or phlebotomy fee. Rupa will bill your patient directly and pay you out when results become available. Turn this feature on in your clinic settings!

View our tutorial video on adding a line item here.
You Place the Order in Rupa’s Portal
Your Patient Receives an Invoice From Rupa & Pays
Kits Are Drop-Shipped From Our Partner Labs to Your Patient

Payment Methods

Patients have the option to pay using:
Credit
Debit
HSA
FSA

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Pricing FAQ

How does Rupa Health’s pricing work?

Rupa offers the lowest practitioner price available for all the lab tests in our catalog. You can view the pricing in our catalog here! We extend the wholesale price to your patients, along with a 7% processing fee (which covers all the admin support we provide to your practice). Rupa is free for our practitioners to use, with no other membership or subscription costs.

What payment options do you offer for patients?

We believe root cause medicine should be accessible and our patient payment options can help make testing more affordable. Patients can pay for their lab testing using the following methods:Credit or DebitFlexible Savings Accounts (FSA)Health Spending Accounts (HSA)3-Month Payment Plans with no pre-approval

What billing options are available?

No matter which of our billing options you choose below, all patients receive the same level of exceptional support!

Patient Pay: Our default billing method is to bill your patients directly for lab testing at the wholesale cost. The majority of our practitioners choose this option.

Practitioner Pay: Choose to pay upfront for testing with one-click in the ordering screen and bill your patients separately, with no pricing information disclosed to patients.

Add a Custom Fee: Add any additional services as a separate line such as a lab interpretation or phlebotomy fee. Then Rupa will bill your patient directly for the cost of testing + your custom fee. Turn this feature on directly in your Clinic Settings!

As a practitioner, can I add an additional line item to my Rupa order?

Yes! We know billing can be time-consuming, which is why we’ve made it easier for you to add a custom fee to your Rupa orders. Now we can bill your patients directly for the cost of testing plus your additional line item, such as a lab interpretation or phlebotomy fee. Turn this feature on for your clinic in Settings and we’ll walk you through a 2-min process to connect a Stripe account for payouts. Once you set your clinic’s default custom fee name and amount, your team will have the ability to edit the name and amount on each individual order.

Do you accept insurance?

Right now, Rupa is cash-pay only for all lab tests except stool tests from Diagnostic Solutions; for which you can order through Medicare.

Do you help patients navigate insurance reimbursement?

For cash-pay labs, we allow patients to pay for their order using HSA, FSA, or payment plans. If patients wish to pursue insurance coverage retroactively, our team is happy to help provide the necessary codes and our superbill template for them to fill out and submit.

In the ordering screen, you can always add ICD-10 codes to your order right from our searchable database. If you have not already provided codes and your patient requests a superbill, our team will reach out to you directly to confirm!

What is your return policy for kits?

We accept returns for most lab tests within 30 days of payment. Please see our return policy for more details.