Test pricing is the same whether you or your patient pays for the order. We always give patients the practitioner wholesale price for lab tests, along with a 7% ordering fee (which helps Rupa cover our costs!). Most of the time, this still comes out to less than what a patient would pay the lab directly. You can check out our pricing in our catalog here.
Yes, you can choose to pay for tests yourself at checkout. Your patients will still get an email about the order, but the email will not include any of the billing details. You can then charge your patients separately, allowing you to include the interpretation or follow-up fees if you wish.
Our goal at Rupa is to help keep you compliant in your practice. Because of this, Rupa doesn’t allow you to add a margin to your testing as mark-ups are against the law in many states. If your practice runs off of a membership or bundled pricing models, you can use practitioner-pay and charge your patients separately. This would allow you to include the interpretation fee or follow-up appointment costs.
We’re excited to announce we now support multiple payment options for patients in need! Patients can pay for their lab testing using the following methods:
Right now, Rupa is cash-pay only for all lab tests except those from Genova Diagnostics. You can order through commercial insurance and Medicare for Genova.
For cash-pay labs, we allow patients to pay for their order using HSA, FSA, or payment plans. Patients can decide on their own if they wish to pursue insurance coverage retroactively. We don’t create Superbills for patients, but we have built a downloadable PDF guide to help your patients create Superbills on their own.
We accept returns for most lab tests within 30 days of payment. Please see our return policy for more details.
