What happens when you submit an order?

Our goal is to support you from when you submit an order, all the way to when results are in. Here’s what goes on behind the scenes, so you know your patient is taken care of.

We send Sarah a welcome email and an invoice for her labs.

We introduce ourselves as an extension of your team, that is here to help with everything lab test-related. Patients get the wholesale price for all tests.

Note: If you pay for the tests yourself, your patient won’t get an invoice or see pricing details.

She gets reminders to pay the invoice.

The Rupa team sends Sarah gentle reminders to pay her invoice, so the labs can be sent off.


Sarah’s tests are drop-shipped directly to her.

Tests are drop-shipped directly to the patient to an address they choose. They arrive on average in 5-7 business days.


We send Sarah cheat sheets and instructions to complete her tests.

If you gave us special instructions when you placed the order, those will be included. We also help your patient find a phlebotomist if a blood draw is required. See a sample cheat sheet here.


We help Sarah fill out her requisitions

We send Sarah sample requisition forms with step-by-step instructions.


We check in with Sarah to make sure things are going smoothly

We make sure Sarah was able to submit her sample, or see if there’s any questions we can still answer.


You can track Sarah’s progress, and we notify you when results are in.

You can see our interactions with your patient, and track their progress. Once results are in, you’ll be notified so you can reach out to them directly to schedule a follow-up.

Have any questions?

Don't hesitate to reach out.