Our goal is to support you from when you submit an order, all the way to when results are in. Here’s what goes on behind the scenes, so you know your patient is taken care of.
We introduce ourselves as an extension of your team, that is here to help with everything lab test-related. Patients have the option to pay using Credit, Debit, HSA, FSA, or a 3-Month Payment Plan.
If you gave us special instructions when you placed the order, those will be included.
We send your patient sample requisition forms with step-by-step instructions, no action needed from you.
We make sure your patient was able to submit their sample, or see if there’s any questions we can still answer.
Results come into the Rupa Health portal, where you can then mark them as reviewed or schedule a clinical consult with the lab. We don't send results directly to your patient unless you choose to automatically do so.
Results for testing via Physician Services will be released to you and your patient at the same time.