Our goal is to support you from when you submit an order, all the way to when results are in. Here’s what goes on behind the scenes, so you know your patient is taken care of.
We introduce ourselves as an extension of your team, that is here to help with everything lab test-related. Patients have the option to pay using Credit, Debit, HSA, FSA, or a 3-Month Payment Plan.
We give your patient the option to pause their order for now, or cancel.
Tests are drop-shipped directly to the patient to an address they choose.
If you gave us special instructions when you placed the order, those will be included.
We make sure your patient was able to submit their sample, or see if there’s any questions we can still answer.
Results come into the Rupa Health portal, where you can then mark them as reviewed or schedule a clinical consult with the lab. We don't send results directly to your patient.