What happens when you submit an order?

See How Your Patients Experience Rupa

Our goal is to support you from when you submit an order, all the way to when results are in. Here’s what goes on behind the scenes, so you know your patient is taken care of.

Watch the demo
3 min

Patient Experience Timeline

1
When you place the order
Your patient gets an email from us.
2
Within 24 hours of payment
The kit(s) are shipped out.
3
2 days after the kits ship
We send your patient testing FAQs and instructions.
4
2 weeks into the process
We check in with your patient.
5
When results are in
Your clinic is notified via email.

When you place the order

Your patient gets an email from us.

We introduce ourselves as an extension of your team, that is here to help with everything lab test-related. Patients have the option to pay using Credit, Debit, HSA, FSA, or a 3-Month Payment Plan.

When Your Patient Pays
When You Pay
When You Add a Fee
Email
Patient's Payment Page
Email
Patient's Payment Page
Email
Patient's Payment Page
Email

Within 24 hours of payment

We notify your patient when their order has been shipped.

Tests are drop-shipped directly to the patient to an address they choose.

See shipping times per lab

2 days after the kits ship

Your patient gets a personalized instructions page.

If you gave us special instructions when you placed the order, those will be included.

Patient Order Instructions Page
Cheat Sheet
See Full Cheat Sheet

Phlebotomy

We send your patients local phlebotomy options who can draw for their kits.

📦
Your patient receives a kit that they’ll need to bring to the blood draw.
💵
There’s usually an additional cost that is paid directly to the phlebotomist.
📇
You can also set your own preferred phlebotomist and have us send patients there by adjusting your settings.

Sample Requisitions

We help your patient fill out their pre-signed requisitions.

We send your patient sample requisition forms with step-by-step instructions, no action needed from you.

See all our sample requisition forms

2 weeks into the process

We check in to see how their sample collection is going.

We make sure your patient was able to submit their sample, or see if there’s any questions we can still answer.

Check in Form

When results are in

You’re notified via email.

Results come into the Rupa Health portal, where you can then mark them as reviewed or schedule a clinical consult with the lab. We don't send results directly to your patient unless you choose to automatically do so.

Results for testing via Physician Services will be released to you and your patient at the same time.

Email

If your patient has questions along the way, we guide them to the right resources.

Patients can access our resource library or reach out to us at support@rupahealth.com.

For clinical questions, we recommend your patients contact the lab directly.

Visit Patient Support Center
Patient Help Center

Have any questions?

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