Lab Portal Updates ⚡️

We’re constantly improving Rupa. Here are our latest updates.

Text Patients Their Orders
November 10, 2020
Texting patients their orders leads to higher conversion & shortens the lab testing cycle📱

We know how important it is for you to streamline the process of lab testing. We can now send your patients their orders via text, in addition to email.

Texting orders can lead to 15% higher conversion for patients who might not have gone through with their lab order. Texted orders also get patients to move forward faster, allowing you to get results in faster, and shorten the lab testing cycle. ⚡️

How Texting Works

You’ll enter your patient’s phone number when you’re placing the order, not when you create the patient.

  • Make sure you enter a number that is text-able (ie. not a landline)

You can choose to send the order through email + text, or just email.

  • If a patient isn’t a good fit for texting, no problem! You can switch to just sending them an email.

The first text Rupa sends your patient is a quick consent message.

  • We do this to protect your patients' privacy, since the order link contains sensitive information

We only text your patient once for their original order.

  • We won’t spam your patient or send them marketing content, ever.
  • Reminder messages will only go to patients' email.
  • The shipping update, cheat sheets and check-in will still be sent via email

Patients should still email Rupa for support. We don't yet offer support over text.

More Recent Updates

At-Home Blood Draws Just Got Simpler
December 5, 2023

Rupa Health has joined forces with Axle Health to offer a convenient mobile phlebotomy service🩸 for your patients in 17 US metro areas: Atlanta, Austin, Boston, Chicago, Dallas, Denver, Houston, Inland Empire, Los Angeles, Miami, Orange County, Phoenix, San Diego, San Francisco, Seattle, Tampa, Washington DC. 

What does this mean for you and your patients?

 🏡  Phlebotomy at Their Doorstep: Your patients can now schedule a skilled phlebotomist to bring their service to their home location at a time that suits their schedule.

🔄  Flexible Options: If your patients prefer not to use Axle's mobile service, Rupa will provide a list of local phlebotomy options for them to choose from.

What your patient sees during checkout

Patients can pay the $80 blood draw fee directly at checkout. This means a more streamlined experience, allowing your patients to take care of all necessary payments in one seamless transaction.

Learn more about patient phlebotomy options

Introducing a secure patient portal on Rupa Health 🔒
November 29, 2023

Your patients can now easily create a secure patient account and access all their lab information in the new Patient Portal, including:

📦 Order status, including payment, lab specimen, shipping, and results 
🧪 Requisition forms and step-by-step lab test instructions 
💬 Faster, accessible patient support
📄  Easier way to review lab test results after practitioner review 

Signing up is super easy! Your patients will be prompted to create an account when they pay for their first order and will be able to log in any time. 

Learn more about our patient experience

Introducing Blood Lab Dashboards
November 29, 2023

We're excited to announce Blood Lab Dashboards, designed to elevate your patient experience with beautiful and understandable lab results!

  • Offer beautifully presented results — automatically. Patients can easily filter by body system and spot out-of-range values at a glance.
  • 🤓 Descriptions for humans. Your patients can discover what each blood lab marker means with our straightforward and understandable descriptions.
  • 🎨 Entirely customizable. Optionally add or modify preset optimal ranges, edit custom descriptions, and brand the results with your practice's logo.

Learn more

Cerbo EHR is Now Integrated with Rupa
November 16, 2023

The wait is over - Cerbo EHR is now integrated with Rupa! 🎉 With this integration, Cerbo EHR users can order from Rupa's 35+ lab companies in either Cerbo or Rupa and receive results directly in their Cerbo account. 🔛

Connect your Rupa & Cerbo Accounts!

Getting results from Rupa in your Cerbo EHR is easy!

  1. Log in to your Cerbo account
  2. Navigate to Admin > Manage > Integrations and expand the Rupa Health section.
  3. Click "+ Add Rupa Health Account" and follow Cerbo’s instructions to login and authorize Rupa and Cerbo integration. (Each account in the clinic must do this)

It’s always a great day when we can make it easier than ever for you to serve your patients. Want to see us integrate with another EHR? Let us know here! 😊

Aerodiagnostics is now on Rupa!
September 26, 2023

The wait is over! We’re excited to welcome Aerodiagnostics, a highly-requested breath testing laboratory for Small Intestinal Bacterial Overgrowth (SIBO) and Lactose, Fructose, and Sucrose intolerances as Rupa’s new lab partner! 🎉

Order Aerodiagnostics Labs on Rupa!

It’s always a great day when we can offer more ways for Rupa practitioners to bring root cause medicine to the world! 🤗

Easily stock and re-order lab supplies for your clinic through Rupa!
July 20, 2023

Do you see patients in person and want to hand out lab kits, or draw for phlebotomy, during an appointment?

You can now order the in-office lab supplies you need, like extra tubes & tourniquets from Access Medical, or Dutch Complete Kits right within Rupa. Plus, you can track orders & view order history, too! 🎉

Before using a kit on a patient, simply activate your kit by placing the order on Rupa and selecting “In Office” delivery method at check-out. Super easy! 🤩

You can currently order the lab supplies from Access, DUTCH, Diagnostic Solutions, Boston Heart, US Biotek & Alletess. Best part? We’re working on adding new labs ASAP!

Order In-Office Lab Supplies

Transaction Reports - Download your Order & Billing history with Rupa
April 28, 2023

We've just launched Transaction Reports, a way for clinics to download their Order and Billing history with Rupa. Now, you can customize a date range and download a history of your patient orders, billing information, custom fee payouts, and lab test order history.

Navigate to your Billing & Custom Fees tab in settings: 

  • Select from pre-set date ranges like your previous month or entire year
  • Download your report directly from Rupa

Download Transaction Report

Introducing Food Plans - Powered by Rupa AI
April 26, 2023

We are excited to launch Food Plans — a magical way to automatically generate personalized food plans for your patients in under 60 seconds.

After learning how many of you spend hours and hours customizing food plans for your patients, we realized we could help. Food Plans utilizes a HIPAA-compliant version of AI to power the instant generation of the plan (it’s so magical - you gotta try it out! 🦄). You’ll still have full control to edit it so the plan is perfect for your patient.

Imagine creating plans for these cases in under 60 seconds:

  • Gluten-free, dairy-free, allergic to coconut, kosher, and needs 2 meals for intermittent fasting 16:8
  • SIBO protocol, 3 meals a day with snacks in between that are easy to travel with and don’t need refrigeration
  • Plant based diet, seasonal summer foods, loves mediterranean food, simple to cook

Create a Food Plan

Reference Guide
March 2, 2023

We’re excited to announce the launch of the Reference Guide!

It is designed to make it easier than ever to find the information you need about lab testing. With the Reference Guide, you can quickly and easily access lab tests, lab companies, health categories, bundles, lab test comparisons, live classes, bootcamps, magazine articles, and podcast episodes - all in one place!

Click the Learn About Labs tab in the sidebar to check it out!

We’re thrilled to bring this to you, and we can’t wait to hear what you think! Check it out today and let us know what you think!

Notification Settings
February 21, 2023

In a busy clinic, we have learned that sometimes our practitioners want to designate someone else to manage their order related emails, updates and questions. Now, we have a way to do that! 

Introducing Notification Settings: Practitioners can choose a new point of contact to receive their order-related updates.

Navigate to your Clinic Settings, where anyone within your clinic can update your preferences.

Whether you prefer all notifications to go to one email, or whether each practitioner has their own staff member, your settings are customizable. Both practitioners and staff have access to make these updates.

We love hearing from you!

If you have any feedback, feature requests, or ideas for how we can improve, please let us know. The best way for us to learn is directly from our users. 💛

Shoot us an email