We know how important it is for you to streamline the process of lab testing. We can now send your patients their orders via text, in addition to email.
Texting orders can lead to 15% higher conversion for patients who might not have gone through with their lab order. Texted orders also get patients to move forward faster, allowing you to get results in faster, and shorten the lab testing cycle. ⚡️
You’ll enter your patient’s phone number when you’re placing the order, not when you create the patient.
You can choose to send the order through email + text, or just email.
The first text Rupa sends your patient is a quick consent message.
We only text your patient once for their original order.
Patients should still email Rupa for support. We don't yet offer support over text.
Sometimes, you need to add a little something extra to your lab order: custom patient instructions.
By adding a note to your patients during checkout, you can let them know if there are any special instructions when completing their lab. Your notes appear front & center when your patient receives e-mail instructions from us.
Now, we’re letting you save your “notes to patients” to make it easier to retrieve custom instructions that you send to multiple patients. This way, you won’t need to re-type custom instructions - they’ll be saved for you for quick retrieval.
How do you save notes to patients?
Go to settings and click on “saved notes to patient”. Here, you will create your snippet (aka note), add a title, and click save.
When you want to checkout your next order, click “insert snippet” to add any one of your pre-saved notes. Once you complete checkout, your saved note will appear front & center in the patient instructions e-mail that Rupa sends your patient.
Navigate to your settings to create a saved patient note today.
Every now and then, labs have shipping & results delays. We certainly never want it to happen. But when it does, we want to make sure you’re informed so you can plan accordingly.
That’s why we’re creating more transparency around lab delays...in multiple ways.
You’ll be notified in two ways:
You’ll be notified in several ways:
If you’re effected by a delay, please feel free to message us in Rupa. We’ll be happy to answer any of your questions.
We get MANY questions from Rupa practitioners about specialty lab testing & running a practice. How do I interpret this test? What tests can I run for patients with hormone issues? How do I start a practice on my own?
That’s why we’ve assembled some of the best minds in functional medicine & specialty labs to bring you answers to the above questions and more...all within Rupa. Free live classes are now available in Rupa.
With free live classes, you can learn how to interpret labs better, understand what testing is right for you and your patients, and learn how to run your best practice.
Order, track, and learn about labs all in one place!
We’re thrilled to announce that DNA Rx is our latest lab partner on Rupa! DNA Rx is a woman-owned lab focused on making nutrigenomics more accessible and easier to understand.
Tests that are offered through DNA RX are used to diagnose histamine intolerance, Celiac disease, gluten sensitivity, vitamin deficiencies, and neurotransmitter problems.
DNA Rx’s most popular test - the Wellness Genetic Panel - provides information on 40 genes that are relevant to diet and lifestyle. With just a simple cheek swab, it can help uncover vitamin deficiencies, the best diet for the patient, how their neurotransmitters function, and what food/chemical sensitivities may be present.
DNA RX says that practitioners of all types use their testing for wellness and precision medicine.
We welcome DNA RX to Rupa! You can order DNA RX’s labs on Rupa by clicking on the link below. By ordering on Rupa, you can order labs in just 2-3 steps in 60 seconds or less, have all results come to one place, and have us take care of all patient & lab logistics, issues, and questions.
We’ve heard from many of you that you like to place the same lab test orders again and again. This makes total sense to us, too - for example, checking in on a patient’s gut health requires an initial test followed by another test after a certain time period.
To help make repeat orders as simple as possible, we first launched custom bundles - allowing you to create, save, and name any lab test bundle of your choosing from multiple lab providers for easy one-click ordering.
But, now, we’re making ordering the same tests over and over again even more convenient!
This feature is perfect for those who want to order the same tests for a patient, but haven't scheduled them in advance.
Simply go into your dashboard, click the “order again” dropdown and select “order now”
You’ll then be brought to the checkout page, where your patient’s information and tests will already be loaded and you can checkout as normal. As easy as pie.
Do you have a specific date in mind for when you need to re-run a test? If so, this feature is for you.
Simply go into your dashboard, click the “order again” dropdown and select “schedule order”. You’ll be brought to this calendar where you can schedule the order for a future date.
After you schedule the order, it will appear in your dashboard as a reminder. You can edit or re-schedule from there if something changes!
If you’ve elected to pay for the order, then the card on file will be charged on the date the order is scheduled for. Your patient will receive notification that the test has been ordered, as usual.
If you’ve designated your patient as the payer, then your patient will receive an e-mail as usual asking for payment.
After you place an order with a blood draw requirement, Rupa will now send your patients local phlebotomy options via e-mail! The e-mail comes about 48 hours after the patient has paid for their lab.
Depending on the availability of phlebotomists in their area, patients will get in-office and mobile phlebotomy options. Patients can always reach out to us if they require other options.
You can also set your own preferred phlebotomist - and Rupa will automatically direct your patients to your preferred phlebotomist via e-mail every time you place an order with a blood draw requirement. Remember to adjust your settings if you want to set a preferred phlebotomist.
This makes it easier for patients to schedule their phlebotomy visits and helps you get lab results faster ⚡️.
We’re thrilled to announce that Infinite Allergy Labs is our latest partner on Rupa!
Infinite Allergy Labs is a leader in diagnostic food and environmental allergy / sensitivity testing.
Their food allergy & sensitivity panel helps identify and treat root causes of symptoms earlier by targeting problem foods and creating customized elimination diet plans.
And they offer an extensive Environmental Allergy Panel which tests 88 common allergens, with less invasive serum allergy testing.
Check out Infinite Allergy Labs on Rupa’s lab test catalog, along with 20+ other specialty lab companies.
Greetings everyone! Today, we’ve launched our newest lab partner to Rupa Health - Cell Science Systems!
Cell Science Systems Corp. is a specialty clinical laboratory that develops and performs laboratory testing in immunology and cell biology, supporting the personalized treatment and prevention of chronic disease. Cell Science Systems Corp. operates a CLIA certified laboratory and is an FDA inspected and registered cGMP medical device manufacturer.
Cell Science Systems specializes in testing for food sensitivity, gluten sensitivity, gut health, nutrient deficiency, and more.
Check out Cell Science Systems along with 20+ other specialty lab companies on Rupa’s lab test catalog.
We know that it’s a goal of yours to customize care for your patients. So... we wanted to help make Rupa more customized to you!
With custom settings, you can automatically release results to patients, create & edit custom bundles, add & manage your team members, set preferred phlebotomists, and more all in one place!
If you want patients to see their test results at the same time as you, simply toggle this feature “on”. Patients will receive an e-mail with their test results as soon as they are available in Rupa.
With custom bundles, you can create, save, and name any lab test bundle of your choosing from multiple lab providers for easy one-click ordering.
Now, you can access & edit bundles right in your settings, in addition to creating them when starting a new order. More choices for whichever way you prefer!
If you’re in a practice or clinic with either multiple practitioners or staff members, you can easily manage who has access to your Rupa account. In this screen, you can:
Since many of our practitioners order labs with a blood draw requirement, we want to make sure you and your patients’ phlebotomy experience is as simple and as easy as possible.
Whether you prefer to send your patients to a specific phlebotomist, a blood draw center, or have it done in your office, you can manage that all here! Based on the preferences you set, we’ll send a custom e-mail to your patients every time you order a blood draw lab that tells them where to go, the cost, and any custom instructions you want to send.
Ready to start customizing your Rupa experience? Login to Rupa and select “settings” on the left-hand side to get started!
At Rupa, it’s our goal to align ourselves to your goals as practitioners. We know your goal is to personalize care to each individual. So, we wanted to make Rupa personalized for you.
Introducing custom bundles! Create, save, and name any lab test bundle of your choosing from multiple lab providers for easy one-click ordering.