Cancellation & Refund Policy

Last revised: October 27, 2021

To be eligible for a refund, patients have 30 days from payment to cancel a lab test.

How to Initiate a Return

  1. Send an email with the test kit name to asking for a cancellation. Upon receipt of the request, Rupa will check refund eligibility.
  2. If eligible for a refund, Rupa will request a photo of the kit with the requisition ripped up.
  3. Send a photo of the kit with the requisition ripped up.
  4. After Rupa receives a photo of the destroyed requisition form, the refund will be processed.

Policy details:

  • All cancellations must be requested within 30 days of payment to be eligible for a refund.
  • The refund will be for the full price of the test and will be returned to the original payment method.
  • The Rupa processing and ordering fee is non-refundable.
  • All shipping and handling fees are non-refundable.
  • Certain exclusions apply*.

*The following tests are non-refundable:

  1. COVID-19 antibody tests from any lab
  2. All tests from Cyrex Laboratories
  3. All tests from Vibrant America and Vibrant Wellness

Except for any products designated on the Rupa site as final sale or non-returnable, we will accept product cancellations and provide you with a refund of your purchase price, less the original processing and ordering fee and original shipping and handling costs. Products from the following labs are always final sale, and are not returnable: Cyrex, Vibrant America, and Vibrant Wellness.

Refunds are processed within approximately ten business days of our receipt of the picture of the destroyed requisition form. Your refund will be credited back to the same payment method used to make the original purchase on the Rupa site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE OR FINAL SALE.

For defective products, please refer to the manufacturer’s warranty information in the Rupa Terms of Use and Sale included with the product or as detailed in the product’s description on our site.