We know how important it is for you to streamline the process of lab testing. We can now send your patients their orders via text, in addition to email.
Texting orders can lead to 15% higher conversion for patients who might not have gone through with their lab order. Texted orders also get patients to move forward faster, allowing you to get results in faster, and shorten the lab testing cycle. ⚡️
You’ll enter your patient’s phone number when you’re placing the order, not when you create the patient.
You can choose to send the order through email + text, or just email.
The first text Rupa sends your patient is a quick consent message.
We only text your patient once for their original order.
Patients should still email Rupa for support. We don't yet offer support over text.
We know how important it is for you to get the best pricing for your patients on lab testing.
For some time now, we’ve been able to offer insurance pricing for Genova testing. However, until now, we haven’t been able to process Medicare orders. We know how much of a pain it was to use a separate system for your Medicare patients, and we wanted to do something about that.
Here’s how it works:
Friendly reminder: You have to be PECOS-enrolled to order through Medicare. Only these practitioners can place orders through Medicare: MD, DO, NP, PA. You won't see the Medicare option in the drop-down if you have a different credential.
One caveat: Per Genova’s policies, this does not include Medicare Advantage, Medicaid, etc. Please make sure your staff and patients recognize this.
As always - we love feedback. Please let us know what you think, or if you have any questions!
With the world opening up a little bit, patients starting to come in for in-person visits, and shipping just being somewhat unreliable right now -- we have some BIG news to share!
We’re excited to announce Instant Requisitions are now a part of the Rupa experience! Currently, you can create Instant Requisitions with two labs: US Biotek and BostonHeart.
This means you can use Rupa for kits that you hand to patients in-person! With just a few clicks, you’ll get a completed requisition that you can print out and hand to a patient immediately. And we’ll be there to do all the follow up, education, and results tracking.
(p.s. We’re going to be adding more labs very soon!)
What is an Instant Requisition?
You can now place orders through Rupa for kits that you already have at your office. We still handle payment, and create a filled-out requisition form instantaneously.
If you have any questions, thoughts, or feedback, we would love to hear it! Are there other labs you want Instant Requisitions for? Let us know here!
We know many of you have requested this, and it’s here! We now allow you to link together practitioner's accounts who are practicing within one clinic. You can also create separate accounts for your staff members.
With a Clinic Account, you will be able to:
With Staff Accounts, your staff members will be able to:
Do you have multiple practitioners or staff members on your team? We can get you set up with this! Just email us at email@example.com or respond to this email.
Edit an order after you’ve sent it
Yes, we know a lot of you have been waiting for this! For orders that are patient-pay, you can now make updates after you’ve placed the order, before your patient has paid.