The steps to get started are:
1. Create an account with Rupa if you don't have one yet.
3. Sign in and apply to physician services so you can access our signing physician network and recommend testing nationwide!
3. Head to the My LabShop tab in the left side navigation and set up your store from there! Your store can go live in as quick as 2 minutes.
When you create your LabShop, you'll be able to add in your own line item called a Custom Fee. Your clients pay Rupa directly for testing plus the custom fee through the landing page. Custom Fees are paid out to you via Stripe on the first Friday after your client's results have come in. Your team can manage your Stripe activity directly from the "Payouts" tab in your Rupa portal.
We’re excited to announce we now support multiple payment options! Clients can pay for their lab testing using the following methods:
Rupa’s catalog contains over 30+ labs and 3000+ tests that includes specialty testing for hormones, gut health, genetics and basic bloodwork. You can browse our entire catalog here!
Once your client chooses their testing from your LabShop, Rupa handles the rest! In check-out, clients fill out their demographic info and pay Rupa directly for testing plus your custom fee. After payment, kits drop-ship from our partner labs. We send your client a personalized instructions email on how to complete their tests, including local phlebotomy options if the test requires a blood draw. Along the way, our support team checks in to make sure your client completes testing, and they can always reach us directly with questions at firstname.lastname@example.org. To learn more about how Rupa guides patients to the finish line, check out our complete patient experience page!
Rupa’s Physician Services offers the ability for health & wellness practitioners to recommend testing to clients nationwide under our authorizing physician network who will approve and process their order.
How it works:
Clients will receive their results automatically via email as soon as they become available. Your team will be able to view client results in the “My LabShop” orders tab, separate from your main Rupa dashboard where any individual order results will live.
Any healthcare practitioner that has Physician Services turned on with Rupa can use LabShops. There's an application process for Physician Services to ensure only healthcare practitioners use this in their practice. We allow appropriately educated and licensed practitioners to use Physician Services to recommend lab testing for their clients.