Return Policy

Last revised: Oct 29, 2020

Patients have 30 days from payment to return a lab test kit. To be eligible for a return, the kit must be unopened.

How to Initiate a Return

  1. Ship your kits back to us: 121 2nd St. Unit 5 San Francisco CA 94107.
  2. You are responsible for paying for return postage.
  3. Send us a photo of the kit with the return labels attached to it at support@rupahealth.com to notify us of the return.
  4. Once we receive your picture, the full price of the test will be returned to your initial payment method.

Policy details:

  • All returned kits need to be received back at Rupa Health within 30 days of payment for a refund to be processed.
  • You are responsible for paying for return postage.
  • The refund will be for the full price of the test returned to the same payment method.
  • The Rupa ordering fee is non-refundable.
  • Certain exclusions apply*.

*These kits are non-refundable:

  • COVID-19 antibody tests from any lab
  • All tests from KBMO Diagnostics
  • All tests from Cyrex Laboratories