Patients have 30 days from payment to return a lab test kit. To be eligible for a return, the kit must be unopened.
*These kits are non-refundable:
Except for any products designated on the Rupa site as final sale or non-returnable, we will accept product returns and provide you with a refund of your purchase price, less the original processing and ordering fee and original shipping and handling costs. Products from the following labs are always final sale, and are not returnable: Cyrex, Vibrant America, and Vibrant Wellness.
Products must be returned in their original, unopened condition within 30 days of shipment and with valid proof of purchase. To return products, you must email our support department at email@example.com to obtain an RMA number before shipping your product back to us. No returns of any type will be accepted without an RMA number.
You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment, so you should fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
Refunds are processed within approximately ten business days of our receipt of your returned products. Your refund will be credited back to the same payment method used to make the original purchase on the Rupa site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE OR FINAL SALE.