Return Policy

Last revised: July 9, 2020

Patients have 30 days from payment to return a lab test kit. To be eligible for a return, the kit must be unopened.

How to Initiate a Return

  1. Ship your kits back to us: 177 Townsend St 528 San Francisco CA 94107.
  2. You are responsible for paying for return postage.
  3. Once we receive your kit, the full price of the test will be returned to your initial payment method.
  4. Email us at support@rupahealth.com to notify us of your return.

Policy details:

  • All returned kits need to be received back at Rupa Health within 30 days of payment for a refund to be processed.
  • You are responsible for paying for return postage.
  • The refund will be for the full price of the test returned to the same payment method.
  • The Rupa ordering fee is non-refundable.
  • Certain exclusions apply*.

*These kits are non-refundable:

  • COVID-19 antibody tests from any lab
  • All tests from KBMO Diagnostics
  • All tests from Cyrex Laboratories