This has been a long desired feature to minimize the questions you’re getting from your patients! Many patients reach out to check on the status of their tests. Now, patients will get an email from Rupa when samples arrive at the lab. This email will also share the estimated turnaround time. Scheduling a follow-up is now one less item on your plate!
Note: we are only able to share sample information for labs that have this information available - some of our partner labs don’t, unfortunately! :(
We know that it’s a goal of yours to customize care for your patients. So... we wanted to help make Rupa more customized to you!
With custom settings, you can automatically release results to patients, create & edit custom bundles, add & manage your team members, set preferred phlebotomists, and more all in one place!
If you want patients to see their test results at the same time as you, simply toggle this feature “on”. Patients will receive an e-mail with their test results as soon as they are available in Rupa.
With custom bundles, you can create, save, and name any lab test bundle of your choosing from multiple lab providers for easy one-click ordering.
Now, you can access & edit bundles right in your settings, in addition to creating them when starting a new order. More choices for whichever way you prefer!
If you’re in a practice or clinic with either multiple practitioners or staff members, you can easily manage who has access to your Rupa account. In this screen, you can:
Since many of our practitioners order labs with a blood draw requirement, we want to make sure you and your patients’ phlebotomy experience is as simple and as easy as possible.
Whether you prefer to send your patients to a specific phlebotomist, a blood draw center, or have it done in your office, you can manage that all here! Based on the preferences you set, we’ll send a custom e-mail to your patients every time you order a blood draw lab that tells them where to go, the cost, and any custom instructions you want to send.
Ready to start customizing your Rupa experience? Login to Rupa and select “settings” on the left-hand side to get started!
At Rupa, it’s our goal to align ourselves to your goals as practitioners. We know your goal is to personalize care to each individual. So, we wanted to make Rupa personalized for you.
Introducing custom bundles! Create, save, and name any lab test bundle of your choosing from multiple lab providers for easy one-click ordering.
Exciting news - you can now order KBMO testing through your Rupa portal! KBMO diagnostics is a highly requested CLIA high complexity, FDA registered lab focused on food sensitivity testing.
KBMO has developed patented technology that allows for looking at food sensitivities, inflammation, and gut permeability all from one test.
Their flagship test, the FIT Test, measures sensitivities to up to 176 different foods, coloring and additives.
Today, we are launching the upgraded Rupa Labs Portal, including a brand new layout and structure. 🎉 We've taken all the feedback you've given us over the last year, and incorporated it into a layout and flow that should make your life even simpler and more delightful.
We now surface resources like shipping & turnaround times, FAQs, and our Support Center right from your portal.
As always, this is just the beginning. This new design is the foundation for many other important features you've requested (improved search and order filtering, etc.) As always, I'd love to hear what you think - feedback is so appreciated.
We have a really exciting announcement to make! We’re launching our first EHR partnership with OptiMantra. For tests ordered through Rupa, your patient results will automatically come into your OptiMantra account.
How the OptiMantra × Rupa integration works:
What EHR do you use? Let us know here. We’re working on adding more of these partnerships!
If you’ve been using Rupa, you already know we send your patients emails with key updates: ship dates, instructions, when samples arrive at the lab, and more. But now we’re super-charging your patient's instructions. 🚀
Now when you place an order for your patient, your patient will receive an email with a link to step-by-step instructions on what to do next.
This page gives your patient detailed instructions on:
⭐️ Bonus: You will be able to access each of your patient’s custom instruction pages from the Order Events section in the Rupa portal!
Here’s to more clarity, ease, and simplicity with lab testing for your patients! 🙌
You’ll now be able to download requisition forms for paid orders right from the Rupa portal for these labs: Alletess, Bostonheart, Diagnostic Solutions, Spectracell, DUTCH, US Biotek, Vibrant America, iGeneX, Quicksilver, Access Med Labs, Cyrex, ELISA-Act, and Precision Point.
Note that some of our partner labs don’t offer digital requisition forms (Genova, GPL, Doctor’s Data, ZRT). If you need the req for these labs, please message our team!
If you are in network with Medicare, you can now order the GI-MAP using Medicare through Rupa! The GI-MAP by Diagnostic Solutions is completely covered ($0) by Medicare (Part B). You’ll now be able to select this option from the “Insurance Option” drop-down when placing an order. (Note: right now, we’re only able to accept Medicare or Cash Pay for GI-MAP, unfortunately no other insurance options are available.)
We’ve heard from many of you that our lab test catalog is the easiest place to search, filter and select testing for your patients. Now, we’ve taken that one step further - as of today, you can start orders right in the catalog! 🚀 (Bonus Points: we also now show you shipping & turnaround times for each test right on the “more details” card!)
At Rupa, we started out offering drop-shipped kits for all labs. As of today, you can now use Rupa for your In-Office Kits from 6 of our labs - meaning you can hand a kit to a patient in person, and we’ll still handle the payment, instructions, and follow-ups, specimen issues, and results! 🎉
As we’ve grown, we’ve worked to support many of you who are operating partially in-person, or will eventually be fully in-person again. Our goal at Rupa is to support you whether in-person or virtual, for the long-term!
We also know that some kits are better when handed over in person -- i.e. for drawing blood samples on the spot, getting timing right with hormone panels, etc.
We now offer In-Office kits for: