Rupa Health — For Patients

Think of us as an extension of your doctor’s team.

Your doctor submits your lab test order with us, and we support them with everything end-to-end, until your results are ready for review.

We bring together ordering, support and payment for many specialty lab companies all under one roof:

ZRT
Vibrant America & Vibrant Wellness
US BioTek
SpectraCell
Quicksilver Scientific
Precision Analytical
Labrix by Doctor's Data
KBMO
IGeneX
Great Plains Laboratory
Genova Diagnostics
Doctor's Data
Diagnostic Solutions
Cyrex Labs
BostonHeart Diagnostics
Alletess
AYUMETRIX
ZRT
Vibrant America & Vibrant Wellness
US BioTek
SpectraCell
Quicksilver Scientific
Precision Analytical
Labrix by Doctor's Data
KBMO
IGeneX
Great Plains Laboratory
Genova Diagnostics
Doctor's Data
Diagnostic Solutions
Cyrex Labs
BostonHeart Diagnostics
Alletess
AYUMETRIX
ZRT
Vibrant America & Vibrant Wellness
US BioTek
SpectraCell
Quicksilver Scientific
Precision Analytical
Labrix by Doctor's Data
KBMO
IGeneX
Great Plains Laboratory
Genova Diagnostics
Doctor's Data
Diagnostic Solutions
Cyrex Labs
BostonHeart Diagnostics
Alletess
AYUMETRIX
02

She gets reminders to pay the invoice.

The Rupa team sends Sarah gentle reminders to pay her invoice, so the labs can be sent off.

What can you expect after your doctor submits an order?

01

You'll get an email and an invoice from us.

We'll send you a welcome email and an invoice.  You can pay for your tests using an HSA or FSA card.

Note: If your doctor paid for the order, you'll receive a form for your address and shipping details.
02

You'll receive your test kits in the mail.

Depending on where you live and which lab company your doctor ordered from, your kits will arrive in about 2-4 business days.

03

We send you cheat sheets and instructions to complete your tests.

While your kits are in the mail, we'll send you information via email on how to prepare.
These cheat sheets include key details like:

  • Timing, restrictions on food and supplements
  • How to schedule your blood draw if you need one
  • How to collect your sample and how to ship the kit back to the lab
04

We'll notify your doctor when results are in.

Your doctor will reach out to schedule a follow-up to review results together.

05

You can reach out to our team anytime.

We're your hotline for any payment or logistics- related questions, such as:

  • When is my kit arriving?
  • Where should I search for blood draws?
  • When should I expect results to be in?

For more clinical questions, you can reach out to the lab company directly. See how to do this here.

Have any questions?

Talk to a human. Always.

Send us an Email
Our customer service hours are 9am-5pm PST. We respond to all inquiries within 1 business day.
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