What happens when you create a direct link to testing?

See How Your Participants Experience Rupa

Our goal is to support your participants from testing check-out to results and everything in-between. Here’s what happens behind the scenes, so you know they will be taken care of.

Participant Experience Timeline

1
Participant Orders Testing
We provide a check-out page via your unique direct link.
2
Within 24 hours of payment
The kit(s) are shipped out or a requisition form is emailed.
3
2 days after the kits ship
We send your participant testing FAQs and instructions.
4
2 weeks into the process
We check in with your participant.
5
When results are in
Your participant is notified via email.

When your participant clicks on your direct link to testing

They complete a co-branded checkout page from us.

We introduce ourselves as an extension of your team, that is here to help with everything lab test-related. Participants have the option to pay using Credit, Debit, or a 3-Month Payment Plan.

Participant's Payment Page
Email

Within 24 hours of payment

We notify your participant when their order has been shipped.

Tests are drop-shipped directly to the participant to an address they choose.

See shipping times per lab

2 days after the kits ship

Your participant gets a personalized instructions page.

If you gave us special instructions when you placed the order, those will be included.

See a live example of our Participant Order Instructions
Participant Order Instructions Page
Cheat Sheet
See Full Cheat Sheet

Phlebotomy

We send your participants local phlebotomy options who can draw for their kits.

📦
Your participant receives a kit that they’ll need to bring to the blood draw.
💵
There’s usually an additional cost that is paid directly to the phlebotomist.
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You can also set your own preferred phlebotomist and have us send participants there by adjusting your settings.

Sample Requisitions

We help your participants fill out their requisitions.

We send your participants sample requisition forms with step-by-step instructions.

See all our sample requisition forms

2 weeks into the process

We check in to see how their sample collection is going.

We make sure your participant was able to submit their sample, or see if there’s any questions we can still answer.

Check in Form

When results are in

Your participant is notified via email.

Results will be available to your participant via the e-mail's HIPAA secure link. You will be able to review results directly in your Rupa portal but can always choose to receive e-mail results notifications for each course participant.

Email

If your participant has questions along the way, we guide them to the right resources.

Patients can access our resource library or reach out to their support team at support@rupahealth.com.

For clinical questions, we recommend your participants contact the lab directly.

Visit Patient Support Center
Patient Help Center

Have any questions?

Contact Us