We know that it’s a goal of yours to customize care for your patients. So... we wanted to help make Rupa more customized to you!
With custom settings, you can automatically release results to patients, create & edit custom bundles, add & manage your team members, set preferred phlebotomists, and more all in one place!
If you want patients to see their test results at the same time as you, simply toggle this feature “on”. Patients will receive an e-mail with their test results as soon as they are available in Rupa.
With custom bundles, you can create, save, and name any lab test bundle of your choosing from multiple lab providers for easy one-click ordering.
Now, you can access & edit bundles right in your settings, in addition to creating them when starting a new order. More choices for whichever way you prefer!
If you’re in a practice or clinic with either multiple practitioners or staff members, you can easily manage who has access to your Rupa account. In this screen, you can:
Since many of our practitioners order labs with a blood draw requirement, we want to make sure you and your patients’ phlebotomy experience is as simple and as easy as possible.
Whether you prefer to send your patients to a specific phlebotomist, a blood draw center, or have it done in your office, you can manage that all here! Based on the preferences you set, we’ll send a custom e-mail to your patients every time you order a blood draw lab that tells them where to go, the cost, and any custom instructions you want to send.
Ready to start customizing your Rupa experience? Login to Rupa and select “settings” on the left-hand side to get started!
Patients sometimes have to hold off on completing a test - because of test preparation, timing, financial reasons, etc. They can now pause an order, and get automatically reminded by Rupa when it’s time to complete the test. If your patient decides to pause their order, we will let you know in the patient’s Order Events in your dashboard.
You can now search and add ICD-10 Diagnosis Codes to every patient order in seconds. This will help your patients create Superbills they can submit to their insurance for reimbursement. It’ll now also be easier to place Genova orders with insurance - with ICD codes right in the ordering portal to select!
We know this has been a practitioner favorite and highly requested lab for a while. We’re so excited to now be partnering with Precision Point to bring you their suite of lab testing. Precision Point is known for Allergy, Sensitivity, and Intestinal Permeability testing. Learn about Precision Point's areas of expertise here.
While you’ve always been able to order add-on tests with Rupa, we now make this easier than ever. When adding a test to your cart, you’ll see the add-ons available right in the ordering panel. You’ll also be able to see add-ons when you click the i (info) on each lab test in the ordering page.
ELISA/ACT Biotechnologies is known for their lymphocyte response assay for detecting delayed hypersensitivities. We've heard from many of you how useful their testing is and are excited to have them on board Rupa! You'll see ELISA/ACT in your catalog and ordering portal when you login. Read more about ELISA/ACT here.
When you’re placing practitioner-pay orders, you no longer have to wait for your patient to enter their shipping information and consent. You can use this box right by the order to bypass this step and speed up your patient's order.
As of today, you’ll be able to see the estimated date for completed results for Genova, DUTCH, Vibrant, and Great Plains Labs, to help you schedule follow-up appointments with patients ahead of time!
Not all of our labs currently calculate these dates, but we're working hard with them to get this for you. For these other labs, you can check our Shipping and Turnaround Times per Lab.
You can now send results to patients with one click directly from your Rupa portal. Your patient will receive a secure link to access their results. No more back-and-forth - it's a win-win-win! 😁
Do you have a favorite mobile phlebotomist you want your patients to use? Want them to come to your clinic for draws? Now, you can set phlebotomy choices for your clinic that'll be sent to all your patients to be sent in their cheat sheet emails 🙌🏼
Set your custom phlebotomists here
Note: By default, we direct your patients to the lab's phlebotomy resources. Some labs have online directories, other labs will guide patients over the phone.
We know how important it is for you to streamline the process of lab testing. We can now send your patients their orders via text, in addition to email.
Texting orders can lead to 15% higher conversion for patients who might not have gone through with their lab order. Texted orders also get patients to move forward faster, allowing you to get results in faster, and shorten the lab testing cycle. ⚡️
You’ll enter your patient’s phone number when you’re placing the order, not when you create the patient.
You can choose to send the order through email + text, or just email.
The first text Rupa sends your patient is a quick consent message.
We only text your patient once for their original order.
Patients should still email Rupa for support. We don't yet offer support over text.