Lab Portal Updates ⚡️

We’re constantly improving Rupa.
Here are our latest updates.

Custom Settings Added To Rupa
July 12, 2021

We know that it’s a goal of yours to customize care for your patients. So... we wanted to help make Rupa more customized to you!

Introducing custom settings!

With custom settings, you can automatically release results to patients, create & edit custom bundles, add & manage your team members, set preferred phlebotomists, and more all in one place!

The new settings sidebar

Automatically release results to patients

If you want patients to see their test results at the same time as you, simply toggle this feature “on”. Patients will receive an e-mail with their test results as soon as they are available in Rupa.

If you want to review the patient’s results in advance, no problem! This feature is set to “off” by default.

Create & edit custom bundles

With custom bundles, you can create, save, and name any lab test bundle of your choosing from multiple lab providers for easy one-click ordering.

Now, you can access & edit bundles right in your settings, in addition to creating them when starting a new order. More choices for whichever way you prefer!

Add & manage your team members

If you’re in a practice or clinic with either multiple practitioners or staff members, you can easily manage who has access to your Rupa account. In this screen, you can:

  • Get an overview of who has access to your Rupa account
  • Invite a new team member
  • Request that Rupa update or remove a team member

Set your preferred phlebotomist

Since many of our practitioners order labs with a blood draw requirement, we want to make sure you and your patients’ phlebotomy experience is as simple and as easy as possible.

Whether you prefer to send your patients to a specific phlebotomist, a blood draw center, or have it done in your office, you can manage that all here! Based on the preferences you set, we’ll send a custom e-mail to your patients every time you order a blood draw lab that tells them where to go, the cost, and any custom instructions you want to send.

Ready to start customizing your Rupa experience? Login to Rupa and select “settings” on the left-hand side to get started!

More Recent Updates

Patients Can Now Pause Orders Until They’re Ready to Move Forward
February 15, 2021

Patients sometimes have to hold off on completing a test - because of test preparation, timing, financial reasons, etc. They can now pause an order, and get automatically reminded by Rupa when it’s time to complete the test. If your patient decides to pause their order, we will let you know in the patient’s Order Events in your dashboard.

Add ons
The Rupa ICD-10 Code Directory Is Here!
January 28, 2021

You can now search and add ICD-10 Diagnosis Codes to every patient order in seconds. This will help your patients create Superbills they can submit to their insurance for reimbursement. It’ll now also be easier to place Genova orders with insurance - with ICD codes right in the ordering portal to select!

Add ons
Precision Point (Formerly Dunwoody Labs) Is Now Available on Rupa!
January 27, 2021

We know this has been a practitioner favorite and highly requested lab for a while. We’re so excited to now be partnering with Precision Point to bring you their suite of lab testing. Precision Point is known for Allergy, Sensitivity, and Intestinal Permeability testing. Learn about Precision Point's areas of expertise here.

Easily Access Add-on Tests
December 22, 2020

While you’ve always been able to order add-on tests with Rupa, we now make this easier than ever. When adding a test to your cart, you’ll see the add-ons available right in the ordering panel. You’ll also be able to see add-ons when you click the i (info) on each lab test in the ordering page.

Add ons
We Have a New Lab on Board, ELISA/ACT Biotechnologies
December 21, 2020

ELISA/ACT Biotechnologies is known for their lymphocyte response assay for detecting delayed hypersensitivities. We've heard from many of you how useful their testing is and are excited to have them on board Rupa! You'll see ELISA/ACT in your catalog and ordering portal when you login. Read more about ELISA/ACT here.

Speed up Orders by Entering a Patient’s Info on Their Behalf
December 18, 2020

When you’re placing practitioner-pay orders, you no longer have to wait for your patient to enter their shipping information and consent. You can use this box right by the order to bypass this step and speed up your patient's order.

See how it works in action:

Result ETAs Are Here for Our Top 4 Labs
December 10, 2020

As of today, you’ll be able to see the estimated date for completed results for Genova, DUTCH, Vibrant, and Great Plains Labs, to help you schedule follow-up appointments with patients ahead of time!

Results ETA

Not all of our labs currently calculate these dates, but we're working hard with them to get this for you. For these other labs, you can check our Shipping and Turnaround Times per Lab.

Release Results Directly to Your Patients
December 9, 2020

You can now send results to patients with one click directly from your Rupa portal. Your patient will receive a secure link to access their results. No more back-and-forth - it's a win-win-win! 😁

Set Custom Phlebotomy Recommendations for Your Clinic
December 8, 2020

Do you have a favorite mobile phlebotomist you want your patients to use? Want them to come to your clinic for draws? Now, you can set phlebotomy choices for your clinic that'll be sent to all your patients to be sent in their cheat sheet emails 🙌🏼

Set your custom phlebotomists here

Note: By default, we direct your patients to the lab's phlebotomy resources. Some labs have online directories, other labs will guide patients over the phone.

Text Patients Their Orders
November 10, 2020
Texting patients their orders leads to higher conversion & shortens the lab testing cycle📱

We know how important it is for you to streamline the process of lab testing. We can now send your patients their orders via text, in addition to email.

Texting orders can lead to 15% higher conversion for patients who might not have gone through with their lab order. Texted orders also get patients to move forward faster, allowing you to get results in faster, and shorten the lab testing cycle. ⚡️

How Texting Works

You’ll enter your patient’s phone number when you’re placing the order, not when you create the patient.

  • Make sure you enter a number that is text-able (ie. not a landline)

You can choose to send the order through email + text, or just email.

  • If a patient isn’t a good fit for texting, no problem! You can switch to just sending them an email.

The first text Rupa sends your patient is a quick consent message.

  • We do this to protect your patients' privacy, since the order link contains sensitive information

We only text your patient once for their original order.

  • We won’t spam your patient or send them marketing content, ever.
  • Reminder messages will only go to patients' email.
  • The shipping update, cheat sheets and check-in will still be sent via email

Patients should still email Rupa for support. We don't yet offer support over text.

We love hearing from you!

If you have any feedback, feature requests, or ideas for how we can improve, please let us know. The best way for us to learn is directly from our users. 💛

Shoot us an email