This has been a long desired feature to minimize the questions you’re getting from your patients! Many patients reach out to check on the status of their tests. Now, patients will get an email from Rupa when samples arrive at the lab. This email will also share the estimated turnaround time. Scheduling a follow-up is now one less item on your plate!
Note: we are only able to share sample information for labs that have this information available - some of our partner labs don’t, unfortunately! :(
Patients sometimes have to hold off on completing a test - because of test preparation, timing, financial reasons, etc. They can now pause an order, and get automatically reminded by Rupa when it’s time to complete the test. If your patient decides to pause their order, we will let you know in the patient’s Order Events in your dashboard.
You can now search and add ICD-10 Diagnosis Codes to every patient order in seconds. This will help your patients create Superbills they can submit to their insurance for reimbursement. It’ll now also be easier to place Genova orders with insurance - with ICD codes right in the ordering portal to select!
We know this has been a practitioner favorite and highly requested lab for a while. We’re so excited to now be partnering with Precision Point to bring you their suite of lab testing. Precision Point is known for Allergy, Sensitivity, and Intestinal Permeability testing. Learn about Precision Point's areas of expertise here.
While you’ve always been able to order add-on tests with Rupa, we now make this easier than ever. When adding a test to your cart, you’ll see the add-ons available right in the ordering panel. You’ll also be able to see add-ons when you click the i (info) on each lab test in the ordering page.
ELISA/ACT Biotechnologies is known for their lymphocyte response assay for detecting delayed hypersensitivities. We've heard from many of you how useful their testing is and are excited to have them on board Rupa! You'll see ELISA/ACT in your catalog and ordering portal when you login. Read more about ELISA/ACT here.
When you’re placing practitioner-pay orders, you no longer have to wait for your patient to enter their shipping information and consent. You can use this box right by the order to bypass this step and speed up your patient's order.
As of today, you’ll be able to see the estimated date for completed results for Genova, DUTCH, Vibrant, and Great Plains Labs, to help you schedule follow-up appointments with patients ahead of time!
Not all of our labs currently calculate these dates, but we're working hard with them to get this for you. For these other labs, you can check our Shipping and Turnaround Times per Lab.
You can now send results to patients with one click directly from your Rupa portal. Your patient will receive a secure link to access their results. No more back-and-forth - it's a win-win-win! 😁
Do you have a favorite mobile phlebotomist you want your patients to use? Want them to come to your clinic for draws? Now, you can set phlebotomy choices for your clinic that'll be sent to all your patients to be sent in their cheat sheet emails 🙌🏼
Set your custom phlebotomists here
Note: By default, we direct your patients to the lab's phlebotomy resources. Some labs have online directories, other labs will guide patients over the phone.