Offer many blood spot tests that can be taken at home in place of serum tests.
Limited customer service hours - currently available between 6AM – 4PM PST. Offering COVID-19 antibody serum testing. Licensed practitioners can order through the Rupa Portal. Have made their entire laboratory catalog available via blood spot testing.
Performing IGM & IGG serum antibody test for COVID-19. Offering free drop-shipping for all tests until the end of May 2020. You can order directly in your Rupa Portal.
Reduced testing menu and back-ordered until August on LPPTM test.
Non-essential staff is working remote, and there may be service delays with customer experience.
Backordered on test tubes.
Have made layoffs to staff. No dedicated account reps or sales staff at the company. Can expect customer service delays (unless ordering through Rupa). Patients may freeze samples before mailing in if they are not able to get to a post office.
COVID-19 Resource Center
Open and operational, and accepting all specimen samples.
Limited customer service availability. Offering COVID-19 testing for patients.
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Have made layoffs to staff - can expect delays (unless ordering through Rupa). Please be sure samples are now shipped between Monday and Wednesday only. Currently developing COVID-19 test, and is sending a free test kit with free mobile phlebotomy to any patient who has previously tested positive for COVID-19. Message us in the portal if you have a patient who has tested positive.
Will be cutting down to a limited testing menu beginning April 10th.
See more here.
Open and operational, and accepting all specimen samples.
Offering Viral RNA qPCR stool test for COVID-19. Can order through the Rupa Portal.
Recommends ordering Cyrex Array 14 during this time - an at home saliva collection.
Performing antibody testing for COVID-19, but currently NOT available for practitioners to order. Distributing only to hospitals. Could potentially result in delays in getting other test results back from the lab.
Given the environment, we don't recommend that patients go to in-person labs to get their blood drawn. Mobile phlebotomy is still an option in certain states and areas, and we'll check in with these mobile phlebotomy companies before sending any information to your patients.
In areas that are in "shelter in place" mode, such as the Bay Area, mobile phlebotomy is also not an option until the government regulations are lifted. For the time being, we'll still be sending your patients their options for both mobile phlebotomy and in-person, but letting them know about the regulations, and advising them to hold off or schedule ahead to April 7th or later.
Yes! We are fully operational and are drop shipping to your patients from all labs. If you're looking to move your clinic virtual, check out our guide here.
If you are new to drop shipping test kits, we can help! You can set up your practice and get started ordering labs with us in less than 5 minutes.
Feel free to schedule a call with us if you have any questions.
We're compiling this list of resources for mental, spiritual and emotional health. Let us know if you have resources to add!
